The phone number for the COVID-19 helpline launched earlier this month has been changed to 0800 024 1222. Calls to the previously published number will be redirected. The launch of the new number will help increase capacity.
The helpline will field questions and concerns from any business or self-employed individual worried about paying their tax due to Coronavirus disruption and to receive practical help and advice. HMRC has said that there are up to 2,000 experienced call handlers available to support businesses and individuals when needed.
For those who are unable to pay due to Coronavirus, HMRC will discuss your specific circumstances to explore:
- agreeing an instalment arrangement
- suspending debt collection proceedings
- cancelling penalties and interest where you have administrative difficulties contacting or paying HMRC immediately
The helpline opening hours are Monday to Friday 8am to 4pm. The helpline will not be available on Bank Holidays. HMRC say that these reduced opening hours are due to fewer staff being available due to the Coronavirus and to be prepared for a long wait.